Ivory Leaf Stays values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (www.ivoryleafstays.in), make bookings, or interact with us.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and billing information
• Address, country, and postal code
• Payment details (credit/debit card details processed securely)
• Booking preferences and special requests

Non-Personal Information

• IP address, browser type, and operating system
• Information collected via cookies and similar tracking technologies

Information from Third Parties

• Booking details from online travel agencies or booking platforms
• Social media profiles if you interact with us via social platforms

How We Use Your Information

• To process and confirm your hotel bookings
• To communicate with you about reservations, offers, and promotions
• To enhance your customer experience and provide tailored services
• To comply with legal and regulatory obligations
• To analyze website usage and improve our services

Sharing Your Information

We may share your information with:

• Payment processing companies to facilitate transactions
• Third-party service providers (e.g., housekeeping, maintenance teams)
• Law enforcement or regulatory authorities, when required by law
• Marketing partners to send promotional offers (with your consent)

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, track website performance, and remember user preferences. You can manage or disable cookies through your browser settings; however, this may affect certain website features.

Data Security

We implement appropriate technical and organizational measures to protect your data, including secure servers, encryption, restricted access, and regular security audits.

Your Privacy Rights

• Access, correct, or delete your personal information
• Restrict or object to the processing of your data
• Request a copy of the information we hold about you
• Withdraw consent for marketing communications at any time

Third-Party Links

Our website may include links to third-party websites. Ivory Leaf Stays is not responsible for the privacy practices or content of these websites.

Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children.

Updates to This Policy

This Privacy Policy may be updated periodically. The latest version will always be available on this page with the updated effective date.

Pricing & Cancellation Policy

At Ivory Leaf Stays, we are dedicated to providing transparent, competitive, and flexible pricing while ensuring a seamless booking experience.

Dynamic Pricing

• Room rates fluctuate based on demand, seasonality, and availability
• Prices may vary depending on booking time and accommodation type

Best Price Guarantee

• We offer the lowest possible rates for direct bookings through our website
• If you find a lower price elsewhere for the same room, we will match it

Seasonal Rates

• Rates may increase during peak seasons, holidays, and festivals
• Lower rates may apply during off-peak seasons

Taxes and Service Charges

All rates are exclusive of applicable taxes and service charges. Final charges will be clearly outlined during booking or at check-in.

Payment and Cancellation

We accept credit/debit cards and online payments. Cancellation terms vary by booking and rate type.

Cancellation Policy

Standard Cancellation Terms

Cancellations made at least 48 hours prior to check-in will not incur charges. Cancellations within 48 hours may result in a charge equivalent to one night’s stay.

Non-Refundable Rates

Non-refundable bookings cannot be canceled or refunded. Full payment is charged at the time of reservation.

Group Booking Cancellation

Group bookings require a minimum of 7 days’ notice for free cancellation. Deposits may be forfeited if canceled within the cancellation window.

Refund Process

Eligible refunds will be processed to the original payment method within 7–10 business days.

Special Circumstances

In cases such as medical emergencies or natural disasters, we encourage guests to contact us directly for assistance.

Contact Us

Ivory Leaf Stays
Email: ivoryleafhotel@gmail.com
Phone: +91 93110 83100
Address: Ivory Leaf Stays, 2163, Sector 57 Rd, Block G, Sushant Lok 2, Sector 57, Gurugram, Haryana 122003

Last Updated: April 14, 2026